The Ultimate 2024 Review Comparison

Welcome to our comprehensive review of

If offloading your iPhone or another cellular gadget is what you’re considering, mobile phone recycling services can be a practical solution. They ascertain your device’s market value, cover the shipping, and upon inspection, the transaction is confirmed.

Not all mobile recycling companies maintain the same ethos. There are those with a history of altering device valuations or subpar customer interactions. MobaLoca empowers users to make educated choices by contrasting trade-in options.

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Table of Contents & Contact Information

Legal NameLoop Mobile Ltd
Date Founded17 July 2012
AddressUnit 2 Bridge Business Centre, Bridge Road, Southall, England, UB2 4AY
Phone Number03301331312
Email Address[email protected]
Website Trustpilot Rating is rated 4.4 stars on TrustPilot.

What customers love about

Summary of Positive Reviews for Loop Mobile Ltd. t/a

Based on the positive reviews from Trustpilot, customers primarily discuss selling their phones to Loop Mobile Ltd. t/a Here are the key positive points mentioned by customers:

  • Honest Pricing and Quick Payments: Customers appreciate the honest prices offered for their phones and the quick payments they receive after selling their devices.
  • Reliability: Many customers have used the service multiple times and have consistently had positive experiences. They find the company reliable and trustworthy.
  • Efficient Transactions: The process of selling phones is described as easy and straightforward. The company is praised for doing what they promise.
  • Fast Payment: Several reviews highlight the speed at which payments are processed once the phone is received by the company.
  • Good Communication: Customers appreciate the regular updates and communication from the company throughout the selling process.
  • Fair Valuation: Unlike some other services, is commended for not trying to lower the initial quote provided to customers. They are seen as offering fair valuations for phones.
  • Recommendation: A recurring theme in the reviews is the recommendation of the service to others. Many customers state they would use the service again in the future and recommend it to friends and family.
  • Efficient Collection and Delivery: The company’s partnership with DPD for collection and delivery of phones is mentioned positively, with quick collection and payment processes highlighted.
  • Integrity and Transparency: Customers feel that the company operates with integrity, honoring the prices they quote and being transparent in their dealings.
  • Competitive Offers: Some reviews mention that offered higher prices for their phones compared to other services or shops.

It’s worth noting that while the majority of reviews focus on selling phones, one review mentions the possibility of using them for phone purchases in the future.

What customers hate about

Summary of Negative Reviews for Loop Mobile t/a

Based on the negative reviews on TrustPilot, the following are the main complaints customers have about Loop Mobile t/a

  • Revised Offers: Many customers mentioned that after sending their phones, the company revised the initial offer, often reducing the amount significantly. Reasons cited by the company for these reductions include minor scratches, screen burns, and other imperfections.
  • Misleading Descriptions: Some reviewers felt that the company’s grading system was misleading. For instance, the grade named ‘working’ on their website is perceived by some as ‘pristine’, implying that the phone should have absolutely no scratches or imperfections.
  • Disputes Over Phone Condition: Several customers claimed that their phones were in perfect or near-perfect condition when sent, but the company reported scratches or other damages upon receipt. Some of these customers even had photographic evidence to support their claims.
  • Delivery and Packaging Concerns: A few reviewers mentioned issues with the packaging provided by the company, describing it as flimsy and too big for a single device. There were also concerns about the company’s responsiveness after receiving the phone.
  • Customer Service Issues: Some customers felt that the company’s customer service was lacking, with slow responses, lack of clarity, and unsatisfactory resolutions to issues.
  • Potential Scams: A particular reviewer mentioned sending a high-value phone, only for the company to claim they received a different, cheaper phone. This led to disputes over the actual phone sent and its condition.
  • Delayed Payments: A few customers mentioned delays in receiving payments after sending their phones, with some waiting for extended periods before getting their money.

From the reviews, it appears that most of the complaints are related to selling phones to the company rather than buying from them.

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