Twig: The Ultimate 2024 Review Comparison

Welcome to our comprehensive review of Twig.

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Table of Contents

Twig & Contact Information

Legal NameTwig Group Ltd
Date Founded20 June 2020
Address69 Wilson Street, London, EC2A 2BB
Phone NumberNone
Email Address[email protected]

Twig Trustpilot Rating

Twig is rated 4.5 stars on TrustPilot.

What customers love about Twig

Based on the reviews from Trustpilot for Twig, the majority of the reviews are about selling phones to Twig rather than buying from them. Here’s a summary of what customers appreciate:

  • Trustworthiness and Reliability: Customers find Twig to be a trustworthy and reliable company. They appreciate that Twig offers competitive prices for their phones and sticks to the quoted price without any hidden fees or surprises.
  • Speedy Payment: Many reviewers highlighted the quick payment process. Once Twig receives and checks the phone, payments are often made within the same day or within a few hours.
  • Excellent Customer Service: Customers have praised Twig’s customer service, mentioning that representatives are communicative, responsive, and helpful. Specific employees, like Fifi, were mentioned for their exceptional service.
  • User-Friendly Website: The website is described as user-friendly, making it easy for customers to get instant quotes for their phones.
  • Smooth Transactions: The entire process of selling phones to Twig is described as smooth and hassle-free by multiple reviewers. They appreciate the regular updates via email and text at every stage of the transaction.
  • Competitive Prices: Twig is noted for offering competitive prices for phones, often more than other companies or services.
  • Positive Overall Experience: Many customers mentioned that they had a positive experience with Twig and would recommend the service to others. Some have even used the service multiple times and continue to be satisfied.

In summary, customers love Twig for its trustworthiness, quick payment process, excellent customer service, user-friendly website, smooth transactions, and competitive prices.

What customers hate about Twig

Selling Phones to Twig:

  • Offer Reduction: Many customers mentioned that after sending their phones in good condition, Twig often reduced the initial offer, citing reasons like scratches or damages that the customers claim weren’t present.
  • Delayed or No Payment: Some customers have been waiting for payments for extended periods, with one mentioning a wait of over 3 months.
  • Lost or Damaged Returns: There are instances where customers who declined the revised offer asked for their phones back, only to receive a different or damaged phone.
  • Packaging Issues: Some customers mentioned delays or non-receipt of packaging materials from Twig. One review indicated that the shipping materials did not arrive even after 12 days.
  • Misleading Offers: Customers feel that Twig provides high initial offers to draw them in, only to drastically reduce the offer once the phone is received and checked.
  • Communication Issues: There’s a lack of direct communication, with some mentioning there’s no contact number, only email, and responses are not always satisfactory.

Buying Phones from Twig:

The majority of the reviews provided are about selling phones to Twig. There isn’t a clear indication from the current data about customers’ experiences buying phones from the company.

In summary, most of the reviews are about selling phones to Twig, and the primary complaints revolve around reduced offers after sending in phones, delayed or no payments, and issues with returned phones.

Compare all mobile recycling companies

Not sure about using Twig? Check out our guides on other UK phone buyers and find the perfect match.

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